Dr. Joe Wolemonwu is the author of Leveraging Knowledge Management for Efficient Customer Service. He has a Doctor of Business Administration from Liberty University, Virginia, USA and a Master of Business. He is an ardent knowledge management practitioner, and a leadership expert with over 18 years of Business, Data Analytic, and Program Management experience in non-profit, the corporate sector, and the federal government. Applying his critical thinking aptitude resulted in the development of the Team Lead Model of Self Leadership.